Frequently Asked Questions
Reach Out For an Appointment!
Frequently Asked Questions
How long will my repairs take?
Most of our furnace repairs can be completed in a single day.
What are the dangers of poor air quality?
Poor air quality in your home can lead to respiratory and skin irritation, allergies, and other more severe medical issues.
What makes and models of AC systems do you install?
We install over 30 different brands! If you can find it, we can install it!
Are there any harmful side effects from using an air scrubber?
No! Talk to our team members to learn more!
Do you offer 24/7 repairs?
We have a 24/7 live answering service, with emergency repairs available.
Do you offer a maintenance program?
Yes. Our Comfort Plan provides you with year long maintenance, discounts, and more.
Do you offer emergency service?
While our repairs are performed during regular business hours, we take calls 24/7 and can help advise you on next steps
Do you provide financing?
Yes! Visit our financing page to learn more.
Do your services come with a warranty?
All of our work comes with a minimum 1 year service warranty.
How do I apply for financing?
Follow the link above to be taken to our application.
How long can I expect a Trane HVAC system to last?
With proper maintenance, Trane HVAC systems are built to provide long-lasting performance. Typically, air conditioners and heat pumps have a lifespan of about 15 years, while furnaces can last between 15 to 20 years. Regular servicing, timely filter replacements, and addressing minor issues promptly can extend the life of your system.
How long do heat pumps last?
Most heat pumps last around 15 years. If yours is older than that, it is definitely time to give Smock HVAC a call!
How long will I have to wait for my appointment?
We offer same day service calls.
How long will my furnace last?
With proper maintenance, a furnace can last over twenty years!
How long will my installation take?
Most furnace installations can be completed within the week.
How long will the application take?
Our application can be filled out in roughly 10 minutes!
How often should I change my air filter?
Filters should be changed around every 90 days.
Is Smock Heating & Air Conditioning a certified Trane Comfort Specialist?
Yes, Smock Heating & Air Conditioning is a certified Trane Comfort Specialist. This designation signifies that they have met Trane’s stringent standards for customer satisfaction, technical expertise, and ongoing training. As a Trane Comfort Specialist, Smock HVAC is authorized to install and service Trane’s full line of residential heating and cooling products.
Is the air cleaning process safe?
Yes! We do not use any harmful chemicals or spray that could further irritate your respiratory system.
Is Trane considered a reliable HVAC brand?
Yes, Trane has been recognized as America’s Most Trusted® HVAC brand for ten consecutive years, according to the 2024 Lifestory Research Most Trusted® HVAC System Study.
What are some of the benefits of becoming a Comfort Plan Member?
In addition to regular maintenance, you can enjoy 15% off of all repair services, and no charge for overtime services.
What are some signs that I need heat pump repair?
In general, if your heat pump is acting unusually it’s always better to have it examined by an HVAC professional. Look out for poor airflow, strange noises, and inconsistent heating and cooling.
What are some signs that I should have my air professionally cleaned?
If you’re dealing with persistent allergies, irritation, and smells, air cleaning can be a great option for your home.
What are some signs that my air is too dry?
Dry, cracked skin, irritated sinuses, and a persistently dry throat can all be signs of overly dry air.
What are the benefits of switching to a smart thermostat?
Smart thermostats give you unparalleled control from wherever you are. Control temperatures right from your phone, and customize each room to your preference.
What are the signs that I need furnace repair?
Uneven heating, frequent cycling, and increased energy costs are all signs that you should contact Smock HVAC.
What are the signs that I need to replace my AC system?
Uneven cooling and frequently shutting off are signs that your AC might be at the end of its life.
What are the signs that I should update my thermostat?
Inconsistent heating and cooling and continually needing to make adjustments are a sign that you might benefit from an updated thermostat or control system.
What areas do you serve?
We provide service all throughout Frederick County and parts of Howard County, Montgomery County, Carroll County and Washington County.
What do I need to know about your maintenance plans?
Smock’s Comfort Plan is designed to provide you with reliable care that keeps your home running smoothly. We offer 15% discounts on all services repairs to members, and eliminate all overtime fees.
What heating services do you offer?
We offer installation and repair services for a variety of heating fixtures.
What is a ductless AC?
A ductless air conditioning (AC) system, also known as a mini-split system, is a modern cooling solution that doesn’t rely on traditional ductwork to distribute air. Instead, it consists of two primary components: an indoor unit that delivers cool air directly into your living space and an outdoor unit that houses the compressor. Ductless systems are ideal for homes without existing ductwork, room additions, or spaces that require personalized cooling.
What makes and models do you serve?
We work with almost all makes and models!
What models do you install?
We’re a proud dealer of Trane furnace products.
What services do you offer?
We offer installation and maintenance services for all heating, cooling, water heater, and air quality products.
Air Conditioning
We’re your local AC experts! Whether you are looking for a new system, or want to maintain your existing one, we are here to help.
Heating
Stay warm all winter long with our heating repairs, replacements, and maintenance services.
Indoor Air Quality
Breathe deep! That’s the smell of fresh, purified air for your whole home! From filters to air cleaning systems, we help protect your health.
Step 1:
Schedule an Inspection
Reach out through our contact form or give us a call to connect with our team and discuss your comfort.
Step 2:
Experience Easy Service
We make repairs and installations simple and stress-free. You’ll receive clear options, straightforward pricing, and efficient service from a team you can trust.
Step 3:
Enjoy Comfort
Relax knowing your home is running efficiently and comfortably — backed by quality workmanship and long-term solutions.
